Signature Hosting

Getting Started :: Features :: Document Downloads :: Tips :: Support Home
Need more help: send email to support@hens-teeth.net, phone (866)HENS-NET or (636)447-3030, AIM HTNSupport, or MSN-IM support@hens-teeth.net.

Getting Started

The Signature Hosting account is a full-featured, shared hosting account based on FreeBSD UNIX. You will find that, in all likelyhood, it contains everything that you want from your hosting account: exceptional reliability, high performance, unlimited email, MySQL database, Perl and PHP, etc.

The Signature Hosting accounts are provided by ViaVerio. Click here to access the full suite of support documents.

Features

Configuring Email Clients

The Signature Hosting account allows you to check your email using either your own email client software (including Microsoft Outlook, Outlook Express, Netscape, Eudora and others) or the web.

• See "Task 5" of this Getting Started Guide
• The default SMTP port (25) is blocked by many ISPs as a measure to prevent spam. If you find that you cannot send mail, try changing the SMTP port to to either 5190 or 587. Ports 5190 and 587 are auxiliary SMTP ports supported by your Signature Hosting account.

Note: If you are migrating your email from another server to a new Signature Hosting or VPS server, telephone (866)HENS-NET or (636)447-3030before making any changes to your email client! We will guide you through the migration process to assure that you do not lose any email.

Document Downloads

Tips

Spam Filter Services

The spam filtering service offered through your Control Panel is SpamAssassin. This program automatically delivers suspected spam email messages to your Trash folder.

Important:
Custom Mail Filters and Spam Filter Service filters are independent of each other. However, if you have enabled Custom Mail Filters and you also have subscribed to Spam Filter Services, mail is filtered through Custom Mail Filters first and then through any active Spam Filter Service filters. If Custom Mail Filters are disabled, active Spam Filter Service filters continue to filter mail until you clear the Subscribe to check box.

Warning:
Mail filtering is not a perfect science. If you have set up any filters (including SpamAssassin) to block spam or other unwanted email messages, you must regularly check the Trash folder before emptying it; you might find that some messages you wanted to receive have been filtered to the Trash folder.

To subscribe to SpamAssassin:

1. Select My Mail from the drop-down list at the top of the window. The My Mail Home page appears.
2. Click the Options tab. The My Mail Options page appears.
3. In the Mailbox Options window, click Spam filter services. The Spam Filter Services window appears.
4. Select Subscribe to SpamAssassin.
5. Click Save. The Custom Mail Filters window appears with a message informing you that your changes have been saved.

To un-subscribe from SpamAssassin:

1. Select My Mail from the drop-down list at the top of the window. The My Mail Home page appears.
2. Click the Options tab. The My Mail Options page appears.
3. In the Mailbox Options window, click Spam filter services. The Spam Filter Services window appears.
4. Clear the Subscribe to SpamAssassin check box.
5. Click Save. The Custom Mail Filters window appears with a message informing you that your changes have been saved.

Virus Scanning Services

The virus scanner service offered through your Control Panel is ClamAV. This program automatically routes email messages which contain viruses to a folder named Quarantine.

Warning:
While ClamAV is an excellent anti-virus program, it should NOT be used as a replacement for anti-virus software on your local PC. ClamAV is designed to supplement such programs and provide additional safeguards, but does not provide the extensive capabilities that a local anti-virus program can provide.

To subscribe to ClamAV:

1. Select My Mail from the drop-down list at the top of the window. The My Mail Home page appears.
2. Click the Options tab. The My Mail Options page appears.
3. In the Mailbox Options window, click Virus scanning services. The Spam Filter Services window appears.
4. Select Subscribe to ClamAV.
5. Click Save.

To un-subscribe from ClamAV:

1. Select My Mail from the drop-down list at the top of the window. The My Mail Home page appears.
2. Click the Options tab. The My Mail Options page appears.
3. In the Mailbox Options window, click Virus scanning services. The Spam Filter Services window appears.
4. De-select Subscribe to ClamAV.
5. Click Save.

Low Disk Space

Like garages, disks fill up. Unfortunately, cleaning up a computer disk is no easier than persuading your teenage son to sweep out the garage. Fortunately, the following guidelines can help you find the files that are filling your disk. You can then delete the files that you no longer need.

1. Run the vdiskuse command to find out how much space is being used in each of your directories. You can do this from the UNIX command prompt by logging in with telnet or ssh. You can also run this in your web browser by accessing http://yourdomain/cgi-bin/vdiskuse (click here if vdiskuse is not installed on your server).
2. Use the File Manager within the Control Panel to explore your directories. The following are directories that often get very large:
   • users/username/mail — contains mail folders. Often people forget to empty the Trash folder. You can also encourage people to delete old email or to download it to their desktop computer.
   • www/logs — contains log files for all activity on your web site. Old log files are automatically compressed (to use less disk space) but are never automatically deleted. You can delete old files if you no longer want them.

Alternatively, you can add more disk space to your account. Please phone (866)HENS-NET or (636)447-3030if you would like help resolving a low disk space situation.