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November 2010 – The Importance of Encryption

Filed under: Newsletters,This & That — Candy Zemon on November 16, 2010

Securing Your Website

Session Hijacking is Easy
Or, Why SSL certificates are generally more important than you think

A recent announcement at Toorcon in San Diego (Firefox extension makes social network ID spoofing trivial) makes it painfully obvious that logins to sessions in many sites are not enough to secure the interaction between site and user. A Firefox extension (Firesheep) makes it trivial for anyone in a public wifi setting to hijack logged-in sessions and to behave as that user. The keys here are three: a public wifi setting where all users will be sharing an IP identity, folks using internet sessions that involve logging in to identify themselves for a session, and no end to end encryption of the session (meaning that the user visits a mix of secure and insecure pages in a session).

Should you be concerned? That depends on whether the specifics of the case match your situation. Do you frequent websites like this in public wifi settings? Are you comfortable with the notion of your session being hijackable? If you have a corporate presence on some of these sites (like Facebook), you may want to be aware of how and where you access it.

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Upgrading Plesk 10.0

Filed under: Hosting,How To — Art Zemon on November 3, 2010

If you run a web server, you probably have a love-hate relationship with the control panel on the machine. Whatever came with the box is probably what you are stuck with, even when new versions are released.

Plesk Panel 10.0 breaks tradition by including semi-automatic upgrades. I say “semi-automatic” because you need to manually accept the upgrade but it all happens automagically with just a few clicks of your mouse. Here is an example, upgrading a server from Plesk 10.0.0 to 10.0.1.

First, the home page includes a big, green notice reading, “Upgrade to Parallels Plesk Panel 10.0.1 is available.” You can “See what’s new in this version” or “Open Parallels Products Installer” or “Postpone the upgrade.” (Click the pictures to see them larger.)

Plesk Panel 10 with upgrade notice at top of screen

Plesk Panel 10 displays a user-friendly upgrade notice at the top of the home page.

Clicking the “Open Parallels Products Installer” button launches the installer in a new window. This, too, is simple and easy to understand. It says, “Parallels Plesk Panel v. 10.0.0 – Latest version available: v. 10.0.1″ and there is a link to read the details.

Page 1 of the Parallels Products Installer

The Parallels Installer launches in a new window and confirms that the 10.0.1 upgrade is ready.

Clicking the “Install or Upgrade Product” link brings you to the third and final page. You get one more bit of confirmation about what you are about to do and a chance to preview the components that will be upgraded.

Parallels Products Installer confirmation screen

One last chance to preview and confirm your upgrade.

Clicking the “Continue” button is the last step. The process takes several minutes but works flawlessly. At the end, you get a chance to download the log file so that you can review the text output at your leisure.

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Plesk Panel 10.0 Now Available

Filed under: Hosting,Newly Launched — Art Zemon on November 2, 2010

If you are interested in the latest and greatest in web server control panels, Plesk Panel 10.0 is now available. I have used lots of control panels over the years and I do sincerely believe that this is the sweetest user interface on the market today.

Parallels has done a tremendous job simplifying the UI for people who own a whole server and use it exclusively for their own web site(s). In this case, you can turn on Power User mode and gobs of stuff that you will not need simply vanishes, including the links for resellers, customers, subscriptions and service plans. You are left with straightforward access to managing web sites and email on your server. Much less cluttered than Plesk 9.5.

For resellers and webmasters, Plesk 10 does away with the old notions of reseller templates and domain templates. Instead, it adds the concepts of service plans and subscriptions, which exactly mirror what hosting companies sell. For instance, if you sell a 2 GB hosting plan which supports 1 domain and a 10 GB hosting plan which supports 20 domains then you would define two service plans, one each with those resource limits. A customer could then buy as many subscriptions to each service plan as he wants; simple and intuitive.

Plesk 10 also includes the integrated Customer & Business Manager module. It is a quick, optional install and gives you full access to what used to be sold separately as Parallels Plesk Billing (f/k/a ModernBill). It is included free-of-charge with all Plesk 10 licenses.

For more info, see the Plesk Panel page on our web site.

Cirrus Cloud Hosting and E-Commerce Hosting accounts are now available with Plesk 10.0 (and Plesk 9.5, if you prefer). These plans come in sizes from 256MB to 16GB and you can change size at any time without losing your IP address or needing to copy files or reinstall software.

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October 2010 – Open Source Software

Filed under: Newsletters,This & That — Candy Zemon on October 15, 2010



Understanding Open Source

Open Source Software
A Different Business Model

Folks sometimes feel that if something is free, it can’t be much good. They sometimes wonder why open source software exists and why people make it. Because they don’t understand the business model, they are uneasy using the product.

HTN happens to believe strongly in open source in general. We have deliberately provisioned our Cloud Hosting platforms with an array of both for-free and for-fee programs which are among the industry leaders. If you are using HTN Cloud Hosting, your server is running on the software commonly referred to as LAMP (Linux operating system, Apache web server, MySQL database, and PHP/Perl/Python programming languages). All these are open source software, meaning they are available to use under an open source license without fee. Commercial sites of all sizes use this robust stable website infrastructure. HTN has also selected several industry leaders for part of the infrastructure that happen to be for-fee, including Rackspace servers and Parallels Plesk control panel.

Fact is, you probably are using (and have used) open source software without ever being aware of it. If you have ever sent an email, you have used the SMTP, POP, and IMAP protocols that were developed for free. If you have a website anywhere, chances are overwhelming that it is running on the Apache web server. If you use WordPress, you are using one of the most popular open source content management systems.

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September 2010 – Unseen Efforts

Filed under: Hosting,Newsletters — Candy Zemon on September 28, 2010



Keeping the Servers Running

Elves In The Night
What HTN Staff Do To Make Your Servers Worry-Free

Our HTN Cloud servers are built on solid components. They run well and they run fast. They are configured with up-to-date versions of infrastructure software, like the Apache web server, PHP, Perl, Python, MySQL, the Parallels Plesk control panel, and more.

You get that level of worry-free service you expect because someone else (in this case, HTN staff) takes on the work of monitoring, tuning, and updating. You are probably never aware of their efforts. Things just work.

There is rather a lot that goes into making things just work. We have added management infrastructure on top of those solid components so we can readily spot and fix issues that may develop.

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August 2010 – Data For Informed Decisions

Filed under: Newsletters — Candy Zemon on August 19, 2010



Understand Your Statistics

We have mentioned the excellent (free) Google Webmaster Tools available to you with your free Google account. HTN’s Profits Plus Sitemaps module automatically sends data to Google in Google sitemap and Google Base data feed formats. This gives Google specific data about your site and products to feed up to searchers.

Today we want to talk about Google Analytics, whose purpose is to give you tools to analyze and improve your site.

The idea behind Google Analytics is to capture data about the page activities that occur on your site. From the data collected and the tools to analyze that data, you can learn a surprising number of things about how people actually use your site. When someone visits a page, a snippet of code embedded in that page captures the event. Google amasses the data from those visit and presents it to you in chart and graph form.

Besides being inherently interesting, the data can tell you how many visitors your site really had, what pages they viewed, where they came from and what page they left from, what search term brought them to you and how long they stayed on the site and – possibly most important to you as site owner – whether they purchased anything during the visit. You can see where geographically your traffic comes from. You can also tell what browsers visitors are using. You can even tell what version of the browser they used and the screen size they viewed your site on. No need to guess or assume. The hard data are available.

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July 2010 – Internet Marketing

Filed under: Newsletters,This & That — Candy Zemon on July 15, 2010

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Don’t Be Invisible

Bringing in the Customers
Getting from New to Noticed

Maybe your site has just recently gone public, possibly for the first time, possibly after a redesign. You have the site, the content, all the searches and forms and images in place. And the world is not flocking to your virtual door. Something must be wrong. Is there something else you need to do?

If you already also have a physical store, this is not a new problem. And you know that advertising – some method to get noticed, to be visible, to stand out – is the missing piece. Internet-based commerce makes this age-old problem both harder and easier.

You are one fish in a much larger sea of vendors/suppliers/competitors online than in a physical store, no matter what your product or market. Your potential online audience is also far larger than you might expect to find walking through your physical doors. The challenge to get seen is greater and so is the potential payoff.

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SEO, Content, and Links to Your Site

Filed under: SEO — Art Zemon on June 22, 2010

SEO and Internet Marketing keep resurfacing as hot topics and burning questions. Every time a client launches a new web site, he wants the world to beat a path to his [virtual] door and spend prodigious amounts of money on unarguably superior products and services. That seems reasonable to me. We all want to retire to that personal haven and live in the style to which we want to become accustomed!

Being human, we get bored and we want something to do while waiting for the deluge of web site visitors bearing cash. Many web site owners decide to spend that waiting-time actively encouraging people to visit their web sites, which brings us back to Search Engine Optimization (SEO) and Internet Marketing. I do not particularly like the term SEO, which subliminally encourages you to optimize your site for Google and not for your customers. Remember: people spend money at your store; Google doesn’t.

Since the primary goal of your web site is to inform people or to persuade people to spend money, it makes sense to build a site which people will find attractive and useful. That’s it; my whole SEO spiel in a sentence.

But how, specifically, do you build a site which people like, which people will use, and at which people will spend money?

  • Create clean, easy to read pages. Not too much text, not too little text; make it “just right.” How much text depends on your products. Obviously, it takes more text to explain a complex consulting service than a balsa wood toy airplane. Similarly, the adult shopping for the consulting service has more attention span than the child who wants the airplane.
  • Use a sensible number of pictures and label them appropriately. Some people cannot see and they still surf the web (and your site) so put “alt tags” on your photos so that these people can still understand what you are selling. Similarly, if the picture is the headline on the page, the “alt tag” will let the page be read sensibly by someone who skips the images.
  • Make the site easy to navigate. Remember that people want to find stuff. You may be enamored with the whiz-bang solar-powered search and quantum navigation but, in the end, pick tools which actually help your target audience.

Don’t stress overmuch about friendly URLs and meta tags. Sure, those things help and in some contexts they can make differences. But first and foremost, focus on content.

When your site is ready for people (notice that I did not write, “When your site is done”), you will face the problem of how to attract visitors to your site. This is the place where Google and the other search engines fit into the puzzle. They can be powerful tools for getting your site noticed by potential customers. I suggest that you focus on Google for two reasons. First, Google is very open about how to get your site well positioned on their search results pages. Second, because Google has the lion’s share of the search market.

Google is strongly biased toward two factors so it makes sense for you to focus on them, too:

  1. Content. Make it human-friendly. See the previous several paragraphs of this article.
  2. In-bound links. Get links to your site on other web sites with sane content. Skip the link farms (“1,000 links to your site for just $9.95!”); they will hurt you more than help you.

Be creative in placing your links.

  • If you sell kitchen cabinets, you might participate in forums where people discuss home remodeling projects. Put a link to your site in your signature block so that it appears in every message. Don’t spam the site with advertisements; just be there as an authentic person.
  • Swap links with other web site owners you know; do some co-marketing. If you sell scrapbooking supplies, get together with a friend who sells rubber stamps or other craftwork.
  • Get listed in good directories which are moderated by real human beings and are well categorized. Skip the link farms with zillions of random links.

The Google Webmaster Central blog has a ton of good info, such as this recent article on Quality Links to Your Site. That can be a great place to begin learning more.

I want to leave you with a very important final thought: The ideas that I presented here are not technical or difficult. They are labor-intensive. You can do this stuff yourself even if you do not have specialized training. Be prepared for a long-term project, though; none of these things will bring instant results. Anyone who promises instant results, or who promises any specific results at all, is not being honest with you. Caveat emptor.

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June 2010 – Making Search Work

Filed under: Newsletters — Candy Zemon on June 10, 2010

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Search Strategies

Seeing the Forest as well as the Trees
Folks Want to Find, Not Search

Programmers (and librarians) like to search but people in the real world want to find.

It is easy to see only the trees – the search by brand, search by price, search by specials, search by newest, search by keyword, search by date, search by category, search by availability, search by location, etc. – and miss the point of the forest which is that all these different types of search are meant to help real folks find what they are looking for as quickly, painlessly, and transparently as possible.

When someone is on your site, you want them to find what they want and enjoy the process, to boot. A page that requires option selection before allowing a search to start is not particularly enjoyable. Some folks won’t admire the complexity, but instead will leave because it is not friendly.

Software packages like WordPress and PDG Commerce have a variety of ways to search built in. If the searches your customers naturally want to do are beyond the built-in capabilities of the software you are using, no matter how you organize and categorize your content, then the usual solution is to add custom programming, either via a Profits Plus module or custom work specific to your site. This is great. It works. And it may need attention now and again for updates if you change your content significantly. An example of complex custom search is at Fishermans Choice Pro Shop, where the entire left nav is custom. If you select Hard Baits, then Crankbaits, the population of manufacturer links at the top of the resulting page is also custom – it dynamically retrieves all manufacturers for products that are part of the search result set.

More challenging is the site that has opted to combine several software packages on one site – for instance a WordPress site with a PDG Commerce shopping cart. How does one get search working across the content in both databases without making the user aware of the complexity involved?

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May 2010 – Growing On Demand

Filed under: Hosting,Newsletters — Candy Zemon on May 19, 2010
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Success Can Be Challenging

Meeting a Demand Surge

A Success Story in Size-to-Fit
Eswaddle.com, often mentioned in past newsletters, had its products featured on the Dr. Phil tv program last week. It was rather astonishing to track the traffic spike directly after each airing of the show across the continental US time zones. As might be expected, their Cirrus server needed to grow.  Because each step up in size doubles both the disk space and the cpu power, by the end of the day the site was working with 32 times the disk and 32 times the cpu it had started with. Size, however, is not everything. Tuning the Apache server to react appropriately was also an essential ingredient in keeping the site healthy and responsive through the traffic blitz. Once the traffic steadied at lower post-show levels, the site was able to resize again, this time to a smaller server. Apache server tuning appropriate to the newly selected size again finished the adjustment.

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