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Archive for the ‘How To’ Category

August 2009: Support Comes In Many Flavors

Filed under: How To, Newsletters — Candy Zemon on August 7, 2009

How Do You Expect To Be Treated?

Getting Technical Support
How HTN Does It

Support quality may not be the main motivator behind your decision to host with a particular provider or to purchase particular software, but it is likely to be the biggest source of ongoing irritation or satisfaction for you, depending on how well it is handled.

If you are not hosting with HTN, can you pick up the phone and talk with a human being for both routine and urgent issues? Do you have consistent and adequate service? Can you ask questions, even if it is about something the person on the other end of the phone did not sell you?

We sometimes welcome new customers because their sites were down and their providers were unavailable and/or unresponsive. At HTN, our goal is to be available during business hours for whatever you might need and to be available during non-business hours for urgent or emergency situations.

When you need to reach someone at Hen’s Teeth Network, you have a variety of methods to use. All work. Some work better than others for those gut-wrenching urgencies that tend to arise late on a Friday afternoon or over a holiday weekend.

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Web Safe Fonts and D.I.Y. Graphics, the perfect recipe.

Filed under: Design, How To — Boysen Hodgson on April 9, 2009

good-bad

You’re a D.I.Y. master, right? You’re building your own web page using tools that are readily available on the web for very little cost. Great. You’ve collected pictures, you’ve written text, you’ve even gotten out some markers and made sketches on a page. You know how many pages you want and how the navigation will work (check back for another post about effective navigation). Everything is going so well.

And then you start this new and strange process of ‘coding’ your web site. One of the things you notice immediately is that all the wonderful fonts that you want to work with don’t seem to be available. Web fonts and web typography are vastly different than traditional print typography. With the web you are not creating a static object that everyone will view the same way. You are actually creating a recipe. You are putting all the ingredients into small containers, writing all the instructions onto a page and then handing them off to someone else (or someone else’s web browser) to create your dish.

The web browser is the all powerful chef in the kitchen. What you intend to create can only be as palatable as the chef who makes it. And there are a bunch of chefs out there. (more…)

Postini VS Spam

Filed under: Hosting, How To, This & That — Bert Dinkins on March 25, 2009

If you have an email address, you have been spammed.

Since I am usually the one that handle trouble tickets, I get several each month about spam. Customers wonder why they are getting spam from their own email address.

Basically spammers grabbed your email address and spam you with your own email address. You can look at the source code of an email see that it’s coming from a domain outside of the US.

Imagine someone mailing you a bunch of letters through the post office, but the return address is not really theirs. They put your return address on the letters.

Of course mailing through the post office costs money and email doesn’t.

Postini does a good job at blocking spam. The default settings for Postini will allow some spam to get through. You can always login into your account and adjust the settings.

Login to Postini and click on “My Settings” in the top right.

Click “Manage Junk Filters”.

You will have a drop down for Overall Junk Filter:, the default setting is Strict. You can change it to be more aggressive.

Let me caution you about this. You may find more legitimate emails getting caught. Take a close look at your Quarantine reports.

Bert Dinkins
bert_dinkins

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