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Archive for March, 2010

Cloud, PCI, Backups, and More

Filed under: Newsletters — Candy Zemon on March 11, 2010

HTN Cloud Hosting and More

Reports from the Field
Site Migrations to HTN Cloud Hosting

Several sites, formerly on VPS or MPS accounts, are now migrated to  HTN Cloud Hosting Cirrus accounts. We have seen speed improvements with each site.

Our experience with the external McAfee scan of the Cirrus Hosting Plan confirms that these servers readily pass external PCI scans. One site owner who had previously used ControlScan reported that McAfee was much easier to use. McAfee PCI Certification Service is available through HTN for $99/year. It satisfies PCI DSS requirement 11.2 for external vulnerability scans.

Backups are included in your HTN Cloud Hosting. Five daily backups are retained. If you need something restored, send us an email at support@hensteeth.net. Should you want a backup solution in which you can control the number of days retained, the schedule, and the restoration of files yourself, we offer Nest Egg Backup Version 2 (see story for details).

The Cirrus plans are the obvious choice for sites currently on VPS or MPS accounts. They are suitable for sites doing e-commerce where they take credit cards, sites needing more than one IP address, or sites that need large amounts of processing power or disk space.

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Impressive Rackspace Customer Service Facilitates HTN Cloud Hosting

Filed under: Hosting — Art Zemon on March 10, 2010

I just received some of the most impressive customer service I have ever experienced. Last night, one of our Rackspace Cloud Servers was down for three periods totaling several hours. Every time the server went down, I promptly received an email from Rackspace which clearly acknowledged the problem, explained the cause, told me what action Rackspace was taking, and provided an estimated time to repair the problem. Every time the server came back up, I received an email telling me so

This morning, I received a message explaining in detail why the server was down for such an extended period and recapping the problem history and resolution. It also included this:

We want to apologize for any inconvenience this may have caused. Our team will proactively provide you with compensation for your downtime per our SLA

Finally, I received a voice mail message from Rackspace this afternoon. An account manager called me, clearly explained the issue, apologized for the downtime, and reiterated that they had proactively credited our account for the full month’s hosting fees.

This is truly remarkable for three reasons. First, Rackspace provided all of the information I could possibly have wanted and they did so more quickly than I could call them and request it. Second, Rackspace honored the SLA without requiring any action on my part whatsoever. Third, in the aftermath, Rackspace reached out to me not just in writing but with a personal phone call.

Our new HTN Cloud Hosting accounts are built on top of these Rackspace Cloud Servers. This experience reinforces my judgement that choosing Rackspace as our partner was an excellent decision. I am quite confident that the HTN Cloud Hosting family will provide managed hosting which is truly second to none.

Security Flaw in Apache Web Server

Filed under: Security — Art Zemon on March 9, 2010

An IT firm has found a serious security flaw in the Apache web server’s mod_isapi module. This flaw could allow a remote attacker to gain complete control of a database. All users of Apache 2.2.14 on Microsoft Windows servers should upgrade to version 2.2.15.

If you are hosting with Hen’s Teeth Network, your site is not affected by this issue.

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