How Do You Expect To Be Treated?
Getting Technical Support
How HTN Does It
Support quality may not be the main motivator behind your decision to host with a particular provider or to purchase particular software, but it is likely to be the biggest source of ongoing irritation or satisfaction for you, depending on how well it is handled.
If you are not hosting with HTN, can you pick up the phone and talk with a human being for both routine and urgent issues? Do you have consistent and adequate service? Can you ask questions, even if it is about something the person on the other end of the phone did not sell you?
We sometimes welcome new customers because their sites were down and their providers were unavailable and/or unresponsive. At HTN, our goal is to be available during business hours for whatever you might need and to be available during non-business hours for urgent or emergency situations.
When you need to reach someone at Hen’s Teeth Network, you have a variety of methods to use. All work. Some work better than others for those gut-wrenching urgencies that tend to arise late on a Friday afternoon or over a holiday weekend.