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HTN Product Announcements

Filed under: Hosting,Newsletters — Candy Zemon on May 9, 2012

New on the HTN Hosting Plan Line-Up

Cirrus Simple

HTN is pleased to introduce the Cirrus Simple server to our hosting offerings. Cirrus Simple is a cloud server, resizable at will like the rest of the Cirrus line anywhere from 256 MB to 30 GB of RAM. You get our world class support. You do not have the Plesk control panel. This is ideal for power users. You can install your own software with SSH access. Hen’s Teeth Network provides monitoring, tech support, and nightly backups. See our web site for details.

Stratus 3 and Stratus 6

HTN has added Stratus 3 and Stratus 6 to the hosting product line. These servers are the new version of the Stratus 2 and the Stratus 5. They have the new Parallels Plesk Control Panel (version 10.4). This new control panel is sleeker, faster, and includes the application catalog. WordPress is one of many programs available in the applications catalog with easy one-button installation.

Are you interested in swapping out your Stratus 2 or Stratus 5 for the newer Stratus 3 or Stratus 6? Give us a call at 866-HENS-NET or send email to support@hens-teeth.net and ask about making that move. There is generally no charge for the migration.

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More News of Note

Filed under: Newsletters,This & That — Candy Zemon on May 7, 2012

Customer Site News

Several sites have asked us for the ability to export a customer list (or full customer data) from PDG Commerce. That export feature is not included in Commerce. Each site for whom we have done this differs in their requirements on the actual detail they needed and how often they wanted to run the report/export. If you want to be able to export your customer data from PDG Commerce, give us a call at 866-HENS-NET.

Hampel Road Storage recently launched their new site. Key to this business owner was the ability to manage and edit the site on their own. We built the site on WordPress. Contrary to some preconceptions about WordPress, this site does not look like a blog. It looks like a website. Check them out if you have storage needs in Missouri.

New users of HTN Profits Plus modules include The Music Zoo, Applied Vehicle Technology, and Ecobambino.

Some of the special projects we have done recently involve adding small features to a site. For instance, we made a shipping date estimator on Wholesale Boutique, a new look for Personalize Your Life, some shipping adjustments to manage different language versions of a DVD for Baby, Baby Oh Baby, an IP-based geolocator to manage sending visitors to particular destination websites, and continued workflow and presentation adjustments for the custom shopping cart at Ice Cream Party.

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Green For Spring: Green Companies

Filed under: Newsletters,This & That — Candy Zemon on May 3, 2012

greenamerica.org

Can Your Company be “Green”?

“Green businesses adopt principles, policies, and practices that improve the quality of life for their customers, their employees, communities, and the environment.”

Most of us participate in some number of efforts meant to conserve resources, preserve the environment, or economize by using less or using more completely. Some businesses make a concerted corporate effort to do the same. You may be seeing statements from companies saying they are “green”.

Is being green something your company can take on?

Just like living life as an environmentally aware individual consists of a variety of small changes, a business can make a difference by taking any of a number of relatively small steps. Simply by making business choices with the environment in mind, you may find that some things can be readily changed around the workplace without affecting the quality of life of either your employees or your customers.

Some simple steps to consider:

  •     Change office lighting to CFL or other energy-efficient lights.
  •     Set the air conditioning at a higher temperature and the heat at a lower temperature to conserve power.
  •     Install an automatic thermostat and automated lighting systems to assure less power used when the offices are unoccupied.
  •     Let fresh air into the office (open the windows)
  •     Encourage recycling of packaging in the storeroom and in the break room.
  •     Make less-processed and/or locally-processed food and drink available to staff
  •     Encourage folks to print only when a long-term physical copy is required
  •     Purchase refurbished machines and furniture when feasible.
  •     Prefer products with minimal recyclable packaging when making an office purchase.
  •     Recycle your old equipment, including computers, responsibly.
  •     Leverage cloud computing where the machines reside in efficient data centers rather than depend on local physical servers that need housing, conditioned air, security and maintenance.
  •     Invest in rechargeable batteries
  •     Encourage employees to telecommute, videoconference, and otherwise lessen their traveling.
  •     Encourage business meetings by videoconference or Google+ Hangout rather than traveling to a physical location to meet.
  •     Do less paper mailing and rely more on email.
  •     Encourage on-line payment over paper-based and physically mailed checks.
  •     Invest in on-line retailing for your goods as a way to reach wider audiences without building and maintaining more physical stores.
  •     If it makes sense for your business, use drop-shipping for delivery to clients rather than first shipping goods from a supplier to your own warehouse before shipping on to the end-user.
  •     Use computers sized to do the job you need done so you aren’t spending more on power than is needed.
  •     Investigate solar or wind power options – either as a producer or a consumer or both.

Though doing these things may not seem to make much difference, as more people and businesses make choices with the environment in mind, good things can happen.

Does it really matter to your customers if your company is green? It might matter to more of them than you suspect. The more important thing is that it does matter to the environment we are leaving to our children. If you can do good there without taking on drastic change or large expense or great inconvenience, it is hard to say no to at least trying out a few of the suggestions. Here is what HTN is doing on the green front.

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Reduced Parallels Plesk Panel Pricing

Filed under: Hosting,Newly Launched — Art Zemon on April 24, 2012

Announcing new pricing on Parallels Plesk Panel licenses: All Cirrus Cloud Hosting accounts come with a 10 domain license. You can now upgrade to unlimited domains for just $10/month. That is an 83% price reduction!

Cirrus Cloud Hosting accounts start at $39/month and come in 8 sizes, from 256 MB to 30 GB of RAM, from 10 GB to 1200 GB of disk. Being a cloud hosting account, you can up-size or down-size at any time and only pay for what you use.

A Cirrus Cloud Hosting account with unlimited domain Plesk Panel license is perfect for webmasters and hosting resellers.

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More News of Note

Filed under: Newsletters — Candy Zemon on April 18, 2012
Customer Site News

Kid’s Party World  features a custom search and search result presentation that returns both product categories and individual products in the results list. Given the large number of themed party products they sell, this is a quick way to find “all things Batman” for a Batman-themed party, making party planning that much easier.

The DaVallia recently added the Profits Plus Sitemaps/Google Merchant Feed module to the site. This site offers beautiful things from furniture to jewelry to artwork to gifts – well worth a visit.

Panda Pencil  added three-color custom imprinting to some of its pencils. Select Carpenter Pencils to see how that works. My favorite thing on this site, though, is the Zoom Write Pen that looks like a car. The wheels really turn, the doors open, and it even self-propels. How cool is that?

The Music Zoo recently moved its site from a pair of dedicated servers with another hosting provider to a single Cirrus server with HTN. They report the site is much faster than it was and they are saving money, too.


Tips ‘n Tricks

Keep these in mind to help prevent unnecessary downtime and last minute emergencies:

SSL Certificate
Is your SSL Certificate about to expire? If it is, don’t forget to renew. Site visitors who find an expired SSL Certificate warning are less inclined to complete their on-line purchases.

Renew early and save yourself trouble (and lost sales) down the road.. While you’re at it, consider renewing your domain name at the same time. Keeping the dates synchronized will help you stay organized and you’ll have one less thing to think about!

If you host with HTN on a Cirrus plan, your primary domain name is included in your hosting and will be renewed automatically. Any extra domains you  have registered will need periodic renewal.

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Google+ Hangouts

Filed under: Newsletters,This & That — Candy Zemon on April 4, 2012

Using the Google+ Hangout

Google’s done it again with another free tool in their ever-growing suite of gadgets: Google+ Hangouts. We’re very impressed with the elegantly simple interface that outperforms many of the competitors’ products.

Google+ Hangout allows you to video conference without all of the hassles that other interfaces offer: annoying bells and whistles, ads and constant interruptions. One thing that is particularly striking about the Google+ Hangout is its simplicity which allows it to be extremely versatile. It’s not over-designed or over-loaded with graphics or features, it just “is”. The interface loads quickly and doesn’t hog excessive amounts of RAM, partly because there are few options to cause application bloat. Even though it wasn’t designed for any specific use, which adds to its elegance, it’s perfect for small business use. The possibilities are nearly endless: customer feedback, training, conferencing, and perhaps most importantly, creating face-to-face contact (read human connections) with clients and team members. And, you can use it on your smart phone with the Google+ application.

One feature that we particularly like is screen sharing. Screen sharing is a great way to put into pictures what you don’t want to spend a thousand words trying to say. Consider it for sharing code snippets or ad campaigns with team members who aren’t always onsite. Other features include simple chat, invite (up to 9 people) and watch YouTube videos as a group.

Still in beta is Google+ Hangouts with Extras. G+ with Extras features include: Named Hangouts, Shared Notes, Sketchpad, and Google Docs Integration. Even with these Extras, the application still loads quickly and is easy to use. We think it’s well-worth giving a first and second look. We think you will too.

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Keeping Kids Safe on the Internet

Filed under: Newsletters — Candy Zemon on March 28, 2012

Keeping Kids Safe on the Internet

We love watching our kids play with cool toys while they explore the world, learning new things and making wonderful discoveries. More importantly, keeping our kids are safe while they expand their horizons gives us peace of mind.

We’ve put together a list of several best practices and recommendations that will help ensure your children’s’ safety while enjoying all that the Internet has to offer:

  1.  Protect your devices with OpenDNS
    OpenDNS tops our list since it protects all of the devices on your network by operating at the DNS (Domain Name Service) level. As long as a tablet, smartphone or computer uses your WiFi connection, you can block access to sites hosting adult content, malware, etc.
    To use OpenDNS, all you need do is change the DNS settings in your cable modem or router to use OpenDNS instead of your ISP (Internet Service Provider). Though it sounds geeky and complicated, it’s not difficult. Best of all, it’s free. Go here to see how to get started.
  2. Enable parental controls
    There are parental controls that are already built into your tablet or smartphone. If you have an iPhone or iPad, take a look at iOS: Understanding Restrictions on Apple’s web site.
    Android devices do not have as many capabilities built in, but How to Setup Parental Controls on Android will show you how to lock the Market app so that you can control which apps your children download and install.
  3. Install a third party parental controls application
    No matter how hard we try, we can’t hover 24/7 to monitor what our kids are doing online. Parental Controls applications are there when we can’t be.
    There are a wealth of good ones available on the Android Market and via the iTunes store. A quick search query will yield many excellent choices in the lists of results. While none are foolproof, most do a pretty good job at keeping precocious junior hackers from visiting sites that they shouldn’t.
  4. Talk about it
    Saving the best for last, talk to your children about online safety and create a set of rules and agreements together. These conversations will help them understand the importance of online safety, but also reinforces the responsible use of a smartphone or tablet.

Discussion topics

Approved websites:This is a great starting point for establishing initial boundaries as to what websites are ok for them to visit.

Online spending:Setting rules and agreements with your kids will help them develop a deeper understanding of budgeting and self-control when they shop in the iTunes Store, the Android Market or inside of a game.

Downloads: Just as you have rules about what your kids can bring into the house from the great outdoors, you can set rules for what apps your kids can download.

Location: You can also glean a lot of security by simply telling your children that the device must only be used in a communal part of the house, never in their bedroom and never with the door closed. This will let you casually see what is on the screen and hear what comes out of the speakers.

As a bonus, when you can see what your child is doing, you have the chance to join the fun, even if only for a moment. Share a smile or a joke about the game they are playing. Have fun poking fun at the baddie on the screen. Neither an iPad nor an Android can replace your love but both can open new opportunities for you to be with your kids.

P.S. I almost forgot to mention: Electronics do not make good bath toys. :-)

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More News of Note…

Filed under: Hosting,How To,Newly Launched,Newsletters — juliac on January 25, 2012

Holiday Traditions
The Holidays are filled with traditions both new and old. Two years ago, we broke our old holiday tradition of sending gift baskets to our largest customers and created a new tradition of honoring their continuing successes by making donations in their names to two very worthy charities: MAZON and Operation Food Search.

MAZON works nationally and, since 1985, has granted over $50 million to prevent and alleviate hunger among people of all faiths and back-grounds.

Operation Food Search is a St. Louis-based food bank that has been helping feed the poor and hungry since 1981. Each month, Operation Food Search distributes more than 2 million pounds of food and necessities to 265 food pantries, soup kitchens, and homeless shelters in 31 counties of Missouri and Illinois.

Operation Food Search feeds approximately 150,000 people every single month and nearly half of these recipients are children.

Customer Site News
Metaphor Yarns (www.metaphoryarns.com)
went live recently. Theirs is a great site for folks who love yarn. It is built on PDG Commerce with a WordPress component. The site has a cozy sense of place about it and given the list of classes and circles that meet there, I can see why.

The Music Zoo (www.themusiczoo.com)
asked us to integrate a third-party custom guitar “builder” widget from Taylor into their PDG Commerce cart such that when the user is done building their custom guitar, the guitar is on a PDG Commerce page ready to be added to the Commerce cart with image, details and pricing intact. Try it out here.

ImagiKnit (www.imagiKnit.com)
is another site devoted to yarn that recently went live with a new design.  Built on PDG Commerce, it has a clean presentation where the yarn colors are presented as the main characters. I particularly like the “Yarn by Fiber” navigation on this site.

New Product Announcement
When enough is simply not enough and even more is still not enough, you need it all. And when you need it all, we are happy to oblige. HTN Cirrus Cloud Hosting accounts are now available with 30 GB of RAM and 1200 GB of disk space.

The Cirrus Cloud Hosting family of servers now ranges from 256 MB to a grand-daddy 30 GB of RAM–a whopping 128 times the CPU power of our smallest server. If you have a Cirrus Cloud Hosting account, you can easily change your hosting account to any other size by simply clicking the “Upgrade/Downgrade Package” button in the customer portal. Since we bill by the day and not by the
month, you pay only for what you use. For instance, if you double the size of your server on the day that you send your monthly newsletter, and restore the server to its original size the next day, you only pay for one day at the larger size.

The whole process is very convenient since your files stay in place, your IP address does not change, and your server is only down for a few minutes during the reconfiguration.

How fast would your website be if it was supercharged by dual quad-core CPUs (eight virtual cores) and a bodacious quantity of RAM? There’s only one way to find out: Upsize to (or order a new) Cirrus Cloud Hosting account now.

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Google Analytics Gets a New Look

Filed under: Newsletters — juliac on
Many, if not most, of our customers use Google Analytics to analyze their website traffic. The detailed data have always been interesting and the graphs a big help in visualizing what the numbers are saying.

Google Analytics is a free suite of tools that help you analyze your website’s traffic, write better-targeted ads, strengthen your marketing program, and create higher-converting websites. If you have an account, but haven’t logged into your account for a while, you might want to take a few minutes and take a look around. Google has made some remarkable improvements in the design and reporting features:

1. A redesigned and streamlined user interface makes it easier to navigate, which was a major complaint about previous versions.

2. You can now create up to 20 customized dashboards (which boggles the brain a bit), for creating reports, keeping them organized and making them easier to find.

3. New reporting options including Pivot Tables and both Term Clouds and Keyword Clouds help you understand how site visitors found your website.

4. Detailed mobile device reporting is now available. The screenshot below shows the report screen with the graph at the top and the detailed report by device type at the bottom. To view a larger version, click here.

 

 

 

 

 

 

 

5. Google has completely redesigned the old Funnel Reports and created features that now allow you to more clearly visualize how users experience your site. These new reports also help you better identify navigation and bounce issues on your site. To view a larger version,
click here.

 

 

 

 

 

 

 

6. They’ve also added easy-to-use Multi-channel Funnel Reports so you can track every method through which the user accessed your site – not just the most recent one. This is cool in itself and might yield some information on your users’ device preferences or on
your site’s usability with some devices.

7. Rounding out the new reporting features is the Social Engagement Report which tracks the social interactions that your visitors had while visiting your site. Did they like/send, +1 or Tweet your page? You can also read their comments and feedback that they shared with others.

8. And, lastly, for keeping a better handle on all your Google-based activities, Google Analytics now integrates with Google Webmaster Tools and AdSense and you can navigate among all three.

The best indicator that your site is doing well is, of course, sales if you do e-commerce, or traffic if you don’t sell. But knowing why it is doing well is enormously useful for making decisions on what effort to put into your website, and where.

Sometimes the truths the data reveal are surprising!

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High Availability Websites

Filed under: Newsletters — juliac on

If the term, “high-availability website” makes you think of companies the size of Amazon.com, never fear: as a small-to-medium business, there are many ways to make your website highly available. Best of all, it is possible to do so without breaking the bank.

Just what does high availability mean? It means simply making your website available most of the time. Availability is usually measured in percentages so, for instance, a site which is guaranteed to be up 99.9% of the time (three nines in geek-speak) can be down for 8.76 hours per year. A site with guaranteed uptime of “four nines” (or 99.99%) of uptime can be down for 53 minutes per year. To your website’s visitors, it can occur virtually undetected. It is important that you notice that I wrote “most of the time” and not “all of the time.” Truly non-stop computing is virtually impossible to achieve, is very expensive, and is not justified for most websites.

Small to medium-sized businesses can make their websites highly-available by following these steps:

1. Choose a web hosting company which stresses service over low prices. In the unlikely event that your web server goes down, you will probably receive a better response from a service-oriented hosting company.  Ask hosting companies about how they handle emergency situations and how they will be able to assist you if their servers go down. If you can’t reach them by phone, you should be hesitant to trust them with your business.

2. Make backup copies of your entire website and databases from which you can recover individual files. The vast majority of website downtime results from individual files that are accidentally changed or deleted. Often, the fastest solution is to simply recover the file from the most recent backup. While you are checking on your backups, make sure that they cover more than just the previous night. If someone deletes a critical file on Friday afternoon but you do not discover it until Monday morning, can you still get it back?

3. Consider a cloud server instead of a dedicated server. By moving your web server into “the cloud,” you free yourself from dependence on a specific piece of hardware. If a computer fails or a disk drive fails, your web server can be magically moved to a new computer or a new disk drive. Such a migration usually takes just a few minutes and requires no additional work or cost to you.

4. Consider having a hot backup web server on stand-by. A hot backup contains copies of all of your files and databases and is kept in sync with the master database. If your primary server goes down, some manual intervention may be required (to update DNS records, for instance) but your site will be up and running again very quickly.

Finally, you may want to consider having multiple servers running 100% of the time, with load balancers on the front line. With this architecture, failures of any of the back-end servers are instantly alleviated by the load balancers which simply route all traffic to the servers which are still functioning.

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