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July 1020 – Internet Marketing

Filed under: Newsletters, This & That — Candy Zemon on July 15, 2010

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Don’t Be Invisible

Bringing in the Customers
Getting from New to Noticed

Maybe your site has just recently gone public, possibly for the first time, possibly after a redesign. You have the site, the content, all the searches and forms and images in place. And the world is not flocking to your virtual door. Something must be wrong. Is there something else you need to do?

If you already also have a physical store, this is not a new problem. And you know that advertising – some method to get noticed, to be visible, to stand out – is the missing piece. Internet-based commerce makes this age-old problem both harder and easier.

You are one fish in a much larger sea of vendors/suppliers/competitors online than in a physical store, no matter what your product or market. Your potential online audience is also far larger than you might expect to find walking through your physical doors. The challenge to get seen is greater and so is the potential payoff.

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SEO, Content, and Links to Your Site

Filed under: SEO — Art Zemon on June 22, 2010

SEO and Internet Marketing keep resurfacing as hot topics and burning questions. Every time a client launches a new web site, he wants the world to beat a path to his [virtual] door and spend prodigious amounts of money on unarguably superior products and services. That seems reasonable to me. We all want to retire to that personal haven and live in the style to which we want to become accustomed!

Being human, we get bored and we want something to do while waiting for the deluge of web site visitors bearing cash. Many web site owners decide to spend that waiting-time actively encouraging people to visit their web sites, which brings us back to Search Engine Optimization (SEO) and Internet Marketing. I do not particularly like the term SEO, which subliminally encourages you to optimize your site for Google and not for your customers. Remember: people spend money at your store; Google doesn’t.

Since the primary goal of your web site is to inform people or to persuade people to spend money, it makes sense to build a site which people will find attractive and useful. That’s it; my whole SEO spiel in a sentence.

But how, specifically, do you build a site which people like, which people will use, and at which people will spend money?

  • Create clean, easy to read pages. Not too much text, not too little text; make it “just right.” How much text depends on your products. Obviously, it takes more text to explain a complex consulting service than a balsa wood toy airplane. Similarly, the adult shopping for the consulting service has more attention span than the child who wants the airplane.
  • Use a sensible number of pictures and label them appropriately. Some people cannot see and they still surf the web (and your site) so put “alt tags” on your photos so that these people can still understand what you are selling. Similarly, if the picture is the headline on the page, the “alt tag” will let the page be read sensibly by someone who skips the images.
  • Make the site easy to navigate. Remember that people want to find stuff. You may be enamored with the whiz-bang solar-powered search and quantum navigation but, in the end, pick tools which actually help your target audience.

Don’t stress overmuch about friendly URLs and meta tags. Sure, those things help and in some contexts they can make differences. But first and foremost, focus on content.

When your site is ready for people (notice that I did not write, “When your site is done”), you will face the problem of how to attract visitors to your site. This is the place where Google and the other search engines fit into the puzzle. They can be powerful tools for getting your site noticed by potential customers. I suggest that you focus on Google for two reasons. First, Google is very open about how to get your site well positioned on their search results pages. Second, because Google has the lion’s share of the search market.

Google is strongly biased toward two factors so it makes sense for you to focus on them, too:

  1. Content. Make it human-friendly. See the previous several paragraphs of this article.
  2. In-bound links. Get links to your site on other web sites with sane content. Skip the link farms (“1,000 links to your site for just $9.95!”); they will hurt you more than help you.

Be creative in placing your links.

  • If you sell kitchen cabinets, you might participate in forums where people discuss home remodeling projects. Put a link to your site in your signature block so that it appears in every message. Don’t spam the site with advertisements; just be there as an authentic person.
  • Swap links with other web site owners you know; do some co-marketing. If you sell scrapbooking supplies, get together with a friend who sells rubber stamps or other craftwork.
  • Get listed in good directories which are moderated by real human beings and are well categorized. Skip the link farms with zillions of random links.

The Google Webmaster Central blog has a ton of good info, such as this recent article on Quality Links to Your Site. That can be a great place to begin learning more.

I want to leave you with a very important final thought: The ideas that I presented here are not technical or difficult. They are labor-intensive. You can do this stuff yourself even if you do not have specialized training. Be prepared for a long-term project, though; none of these things will bring instant results. Anyone who promises instant results, or who promises any specific results at all, is not being honest with you. Caveat emptor.

June 2010 – Making Search Work

Filed under: Newsletters — Candy Zemon on June 10, 2010

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Search Strategies

Seeing the Forest as well as the Trees
Folks Want to Find, Not Search

Programmers (and librarians) like to search but people in the real world want to find.

It is easy to see only the trees – the search by brand, search by price, search by specials, search by newest, search by keyword, search by date, search by category, search by availability, search by location, etc. – and miss the point of the forest which is that all these different types of search are meant to help real folks find what they are looking for as quickly, painlessly, and transparently as possible.

When someone is on your site, you want them to find what they want and enjoy the process, to boot. A page that requires option selection before allowing a search to start is not particularly enjoyable. Some folks won’t admire the complexity, but instead will leave because it is not friendly.

Software packages like WordPress and PDG Commerce have a variety of ways to search built in. If the searches your customers naturally want to do are beyond the built-in capabilities of the software you are using, no matter how you organize and categorize your content, then the usual solution is to add custom programming, either via a Profits Plus module or custom work specific to your site. This is great. It works. And it may need attention now and again for updates if you change your content significantly. An example of complex custom search is at Fishermans Choice Pro Shop, where the entire left nav is custom. If you select Hard Baits, then Crankbaits, the population of manufacturer links at the top of the resulting page is also custom – it dynamically retrieves all manufacturers for products that are part of the search result set.

More challenging is the site that has opted to combine several software packages on one site – for instance a WordPress site with a PDG Commerce shopping cart. How does one get search working across the content in both databases without making the user aware of the complexity involved?

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May 2010 – Growing On Demand

Filed under: Hosting, Newsletters — Candy Zemon on May 19, 2010
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Success Can Be Challenging

Meeting a Demand Surge

A Success Story in Size-to-Fit
Eswaddle.com, often mentioned in past newsletters, had its products featured on the Dr. Phil tv program last week. It was rather astonishing to track the traffic spike directly after each airing of the show across the continental US time zones. As might be expected, their Cirrus server needed to grow.  Because each step up in size doubles both the disk space and the cpu power, by the end of the day the site was working with 32 times the disk and 32 times the cpu it had started with. Size, however, is not everything. Tuning the Apache server to react appropriately was also an essential ingredient in keeping the site healthy and responsive through the traffic blitz. Once the traffic steadied at lower post-show levels, the site was able to resize again, this time to a smaller server. Apache server tuning appropriate to the newly selected size again finished the adjustment.

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Google Search Results Influenced by Site Speed

Filed under: Hosting, Performance — Art Zemon on April 12, 2010

You may want to pay more attention to how quickly pages load on your website. Google announced on Friday that it is using site speed in calculate search result ranking. Faster sites rank higher.

Performance tuning is a deep subject but a few obvious places to start are

  • PHP as an Apache module versus as a CGI script. Most shared hosting accounts run PHP as a CGI script. If speed is a driving factor for your site, look for a hosting account on which you can run PHP as an Apache module.
  • MySQL query cache. This is a huge performance gain for MySQL-based apps such as WordPress, Drupal, and many e-commerce engines. If MySQL response time is limiting the page load times for your site, get a hosting account where you can tune the MySQL query cache to meet your site’s specific requirements.
  • Local & fast MySQL. Many hosting companies make you use a MySQL database server that is relatively slow to reach and slow to respond. This makes any MySQL-based website run slowly. Consider moving to a hosting account which has the MySQL server on the same box as the rest of your application. (This point does not apply to huge sites which need multiple, physical servers.)
  • Sane site design. Pay attention to image sizes, over-use of server-side-includes, bloated code, etc.

Your hosting account makes a big difference in page loading speed. For many (most?) sites, RAM and bandwidth are the bottlenecks, not CPU. It can be hard to get a handle on those specs since many companies only market hosting accounts based on disk size and that does not have any correlation to performance. Talk to your hosting provider and see if a little more money can buy you a significant bump in performance.

Hen’s Teeth Network’s Cirrus Hosting accounts give you the ability to run PHP as an Apache module. All run MySQL locally, giving your site fast access to the database and giving you 100% control over the MySQL query cache configuration. See our earlier article, HTN Cloud Hosting 3x to 4x Faster, for a dramatic illustration of how much the hosting account impacts page load time.

April 2010 – Stratus Accounts

Filed under: Hosting, Newsletters — Candy Zemon on April 6, 2010

Stratus Joins HTN Cloud Hosting

Another Type of Cloud
Stratus Accounts in HTN Cloud Hosting

If you have been waiting for the smaller shared Cloud hosting plans to become available because your needs do not demand the Cirrus PCI-compliant servers, your wait is over. Stratus accounts are now available in two sizes.

Startus 2 accounts are ideal for non-commerce sites that need to support modest traffic – a brochure site, a blog, etc. At $10/month, these Stratus 2 accounts give you great value with the full HTN Cloud Hosting services for a single domain: nightly backups retained for 5 days, the Plesk control panel, access to the application vault of easily-installed programs, up to 100 email users, unlimited subdomains,  and Google Postini email filtering.

Stratus 5 accounts are ideal for sites that need a dedicated IP address, but do not require PCI compliance. Perhaps you do e-commerce but your credit card processing is entirely through PayPal or Authorize.net or some such provider where the whole financial transaction is done at the payment processor’s site, not yours. At $19/month, these Stratus 5 accounts give you great value again – the full range of HTN Cloud Hosting services listed above apply for up to 3 domains.

More details for both types of Stratus accounts are on on our site.

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HTN Cloud Hosting 3x to 4x Faster

Filed under: Hosting — Art Zemon on April 1, 2010

I have known that our  new HTN Cloud Hosting accounts were fast compared to our legacy VPS accounts but, until tonight, I had not found a concise way to show it. Enter Google Webmaster Tools. The crawl stats page includes a graph which neatly shows the average time to load a page from our site.

Page Load Times

Page load times dropped dramatically when the site moved to an HTN Cloud Hosting account

This graph shows the average time required to download  a page from the Hen’s Teeth Network web site. Can you tell when we moved it from an old VPS to a new Cirrus account?

Our site is reasonably complex for a “brochure site” since every page is PHP and touches a MySQL database. In early February, we moved the site with absolutely no changes to its new home. Page load times dropped to 25-33% of what they had been. Not only does the site feel faster, it’s measurable.

Cloud, PCI, Backups, and More

Filed under: Newsletters — Candy Zemon on March 11, 2010

HTN Cloud Hosting and More

Reports from the Field
Site Migrations to HTN Cloud Hosting

Several sites, formerly on VPS or MPS accounts, are now migrated to  HTN Cloud Hosting Cirrus accounts. We have seen speed improvements with each site.

Our experience with the external McAfee scan of the Cirrus Hosting Plan confirms that these servers readily pass external PCI scans. One site owner who had previously used ControlScan reported that McAfee was much easier to use. McAfee PCI Certification Service is available through HTN for $99/year. It satisfies PCI DSS requirement 11.2 for external vulnerability scans.

Backups are included in your HTN Cloud Hosting. Five daily backups are retained. If you need something restored, send us an email at support@hensteeth.net. Should you want a backup solution in which you can control the number of days retained, the schedule, and the restoration of files yourself, we offer Nest Egg Backup Version 2 (see story for details).

The Cirrus plans are the obvious choice for sites currently on VPS or MPS accounts. They are suitable for sites doing e-commerce where they take credit cards, sites needing more than one IP address, or sites that need large amounts of processing power or disk space.

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Impressive Rackspace Customer Service Facilitates HTN Cloud Hosting

Filed under: Hosting — Art Zemon on March 10, 2010

I just received some of the most impressive customer service I have ever experienced. Last night, one of our Rackspace Cloud Servers was down for three periods totaling several hours. Every time the server went down, I promptly received an email from Rackspace which clearly acknowledged the problem, explained the cause, told me what action Rackspace was taking, and provided an estimated time to repair the problem. Every time the server came back up, I received an email telling me so

This morning, I received a message explaining in detail why the server was down for such an extended period and recapping the problem history and resolution. It also included this:

We want to apologize for any inconvenience this may have caused. Our team will proactively provide you with compensation for your downtime per our SLA

Finally, I received a voice mail message from Rackspace this afternoon. An account manager called me, clearly explained the issue, apologized for the downtime, and reiterated that they had proactively credited our account for the full month’s hosting fees.

This is truly remarkable for three reasons. First, Rackspace provided all of the information I could possibly have wanted and they did so more quickly than I could call them and request it. Second, Rackspace honored the SLA without requiring any action on my part whatsoever. Third, in the aftermath, Rackspace reached out to me not just in writing but with a personal phone call.

Our new HTN Cloud Hosting accounts are built on top of these Rackspace Cloud Servers. This experience reinforces my judgement that choosing Rackspace as our partner was an excellent decision. I am quite confident that the HTN Cloud Hosting family will provide managed hosting which is truly second to none.

Security Flaw in Apache Web Server

Filed under: Security — Art Zemon on March 9, 2010

An IT firm has found a serious security flaw in the Apache web server’s mod_isapi module. This flaw could allow a remote attacker to gain complete control of a database. All users of Apache 2.2.14 on Microsoft Windows servers should upgrade to version 2.2.15.

If you are hosting with Hen’s Teeth Network, your site is not affected by this issue.

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